JNS INDIA
Competitor Benchmarking
Competitor Benchmarking

We conduct comprehensive competitor benchmarking studies to assess the strengths and weaknesses of competing businesses across various dimensions, including product quality, pricing, customer service, and brand perception. Our mystery customers evaluate competitors' offerings firsthand to identify areas of opportunity and competitive advantage for our clients.
Customer Experience Evaluation
Customer Experience Evaluation

Our mystery customers act as undercover agents to evaluate the customer experience at competitors' locations, including retail stores, restaurants, hotels, and service centers. Through detailed observations and interactions with staff, our evaluators assess factors such as cleanliness, ambiance, staff courtesy, wait times, and overall satisfaction to provide businesses with actionable insights for improvement.
Product and Service Comparison
Product and Service Comparison

We conduct side-by-side comparisons of competitors' products and services against those of our clients to identify key differentiators and areas for enhancement. Our mystery customers assess factors such as product features, quality, packaging, and pricing to help businesses understand their competitive position in the market and make informed strategic decisions.
Competitive Intelligence Gathering
Competitive Intelligence Gathering

We gather competitive intelligence through mystery shopping activities, including price checks, product demonstrations, and service inquiries, to uncover competitor strategies, tactics, and best practices. Our evaluators discreetly gather information on pricing strategies, promotional offers, sales techniques, and customer engagement initiatives to help businesses stay ahead of the competition.
Customized Reporting and Analysis
Customized Reporting and Analysis

We provide businesses with detailed reports and analysis based on mystery shopping findings, highlighting key insights, observations, and recommendations for improvement. Our customized reports include actionable insights and strategic recommendations to help businesses capitalize on opportunities, address weaknesses, and enhance their competitive position in the market.